Because of the covid-19 pandemic and when ordering a license in MyKNX, it is important to indicate a shipping address on which the required license dongle can be delivered. Should your company offices be closed for containment reasons, please make sure to indicate a postal address on which you are available to receive the dongle. Please also note that in some regions, our courier may be experiencing delivery restrictions, which may change from day to day (see https://www.ups.com/be/en/service-alerts.page?loc=en_BE) . Should your dongle not reach you after ordering and paying, please contact sales@knx.org.